1. How do I become a customer?

    • Click Here. Fill that out with as much information as possible and click submit. A member of our sales team will contact you shortly. Please note: you must be a retail business with a resale tax exempt number or, if your state does not have sales tax, we will need a copy of your business certificate.
    • You can also fill out the New Account form located in the back of any of the Wilcor International catalogs. 
  2. Is there a minimum order?

    • You can have an order of any size shipped to you or picked up. (There are dollar requirements to have your order shipped with no shipping charges.)
  3. How long will it take to get my first order?

    • Orders are generally shipped within 2 business days. 
  4. Where is Wilcor located?

    • 161 Drive In Road, Frankfort, NY 13340
  5. Am I eligible for free freight?

    • While there is no minimum order requirement, you must reach a specified dollar amount to have your order shipped with no freight charges. Click here to view the free freight requirement amounts. Items with a “No Free Freight” symbol can not be shipped under the free freight terms. You must pay freight charges on these items. Our custom printed items do not qualify for the free freight policy. 
  6. Why are there freight charges on my invoice when my order qualified for the free freight program?

    • The freight charges always show on your invoice to show your savings. You can deduct the freight amount if you pay the invoice by the due date or if it was paid with a credit card at the time of the order. 
  7. Can I order less than the first price break listed?

    • If the item you are ordering is sold “by the each”, you can order any amount. If the amount you are ordering is less than the first price break, there is a 10% increase applied to the price.  Items sold by the display, case, box etc. cannot be separated.
  8. Can I get all of one color or specific style?

    • If the item is assorted, we cannot pull only part of an assortment.
  9. If there are like items, can I combine them to get a better price break? 
    (IE: critter caps – If I get 36 pieces total, can I get that price?)

    • The price break is per item. You cannot combine the total ordered on 2 different items to get to a price break as we still have to go to different locations to pull the items.
  10. How will my order be shipped?

    • Wilcor will choose UPS, FedEx, common carrier or Wilcor truck for shipping based on the most competitive rate. If Wilcor has a scheduled delivery in your area within five business days, your order will be sent by Wilcor truck, unless you elect to pay freight charges.  Orders are shipped FOB Frankfort, NY. 
  11. What methods of payment can I use?

    • Orders can be paid for by credit card MasterCard, Visa, Discover, & Amex (fees may apply), check by phone, COD payments are accepted if your order is being shipped by Wilcor truck, FedEx or UPS only. Open credit terms are available upon approved credit application. 
  12. Can I order propane, matches, lighters, and other “hazardous” items through Wilcor?

    • These items can be ordered through Wilcor and shipped on Wilcor trucks. They are also available if you are picking up your order. These items do not qualify for our free freight program. They can not be shipped via UPS or Fed EX.
  13. What are Wilcor’s hours of operation?

    • Wilcor is typically open Monday – Friday from 8:00am – 5:00pm EST.  You can leave a message on voicemail or email us with your question or concern at any day or time. 
  14. I’m having a problem with a Wilcor item, what can I do?

    • The best way to resolve a product issue is to fill out the “Product Service” form on our website. We will contact you with any further action that may be needed. 
  15. I am not a business owner but I am interested in Wilcor products. Where can I get them?

    • Wilcor International is a wholesale distributor and we can only sell our merchandise to another business. You must be able to provide a tax exempt or business certificate. We can try to direct an individual to one of our customers in your area that you can purchase from. 
  16. I am trying to track my order. How do I get tracking information?

    • Please contact our sales department at 1-800-346-2345 ext. 707 or via email at sales@wilcor.net to track your order. 
  17. Items I ordered arrived damaged or missing, who do I contact?

    • Please contact our sales department at 1-800-346-2345 ext. 707 or via email at sales@wilcor.net. You can complete the “Product Service” form on our website and we will get back to you. Please note that customer service issues can take 7-10 business days to get back to you. If you have the following information on hand when you call, it will help to expedite your customer service issue: Business name and account number, contact, phone number, invoice number, delivery method, how many boxes were signed for and details of your damage/shortage claim.
  18. How do I submit an order to Wilcor?

    • Orders can be submitted via our website, fax: 315-733-3215, email: sales@wilcor.net, or by phone: 1-800-346-2345 ext. 707.
  19. What is the shipping time of an average order?

    • Shipping times will vary depending on the shipping method and location we are shipping to. Please check with our sales team when placing your order.
  20. Where can I go to apply for a job with Wilcor?
     

  21. How do I request catalogs?

    • You can complete the “Request Catalog” form on our website.
    • You can call our sales department at 1-800-346-2345.
  22. How do I recover my wilcor.net password?

  23. How do I know what items I have ordered in the past?

    • You can call our sales department at 1-800-346-2345 ext. 707 to request your past inventory report. 
    • Or you can log in to our website with your username and password. A list of items you have purchased will come up first. This is a list of all items you have ordered in the current year and past 3 years. If you click on “My Product History”, you will see ALL the items you have ordered. If you click on “My Order History”, you will see all items you have ordered online from Wilcor.
  24. How do I know if there is a sale on an item?

  25. How do I have an order shipped to an alternate/temporary address?

    • When you are placing your order via phone, email, website or mail, just make a note or let the sales person taking your order know of the new/temporary shipping address. Please note that you will be charged shipping charges if your order is shipped to a residential address. To avoid these residential shipping charges, please be sure to use your physical 911 address.
  26. Can my order be shipped to a residential address?

    • We can ship to a residential address. The order will not qualify for our free freight program however. Please note that you will be charged shipping charges if your order is shipped to a residential address. To avoid these residential shipping charges, please be sure to use your physical 911 address.
  27. How much will it cost to ship my order?

    • Shipping charges will vary with each order. Wilcor will choose UPS, FedEx, common carrier or Wilcor truck based on the most competitive rates. Please see our free freight map for shipping details.